Effective Date: May 6, 2026
This Refund and Return Policy (“Policy”) governs purchases and subscriptions for products and services provided by War Drum Labs, LLC (“War Drum Labs,” “Company,” “we,” “our,” or “us”) through wardrum.ai and related services, including but not limited to War Drum Watchtower, War Drum Signals, War Drum Mail Trust, and associated platforms, reports, monitoring services, APIs, and cybersecurity tools (collectively, the “Services”).
By purchasing or using the Services, you agree to this Policy.
1. Digital Services Only
War Drum Labs, LLC provides digital software services, monitoring services, reports, cybersecurity analysis, and related informational products. No physical goods are sold or shipped.
Because our Services involve the immediate allocation of computing resources, processing time, data collection, analysis, and report generation, refunds are limited as described below.
2. Subscription Services
Certain Services are offered on a recurring subscription basis.
By purchasing a subscription, you authorize recurring automatic billing at the interval disclosed during checkout unless canceled prior to the next billing cycle.
Subscriptions may be canceled at any time through the customer account portal or other self-service cancellation mechanism provided by War Drum Labs, LLC.
Cancellation stops future billing only.
Cancellation does not entitle the customer to a refund, partial refund, prorated refund, or credit for any current or prior billing period.
Once the first report, scan result, monitoring result, notification, assessment, or other deliverable has been generated for a subscription period, that billing period becomes non-refundable.
Failure to pay subscription fees may result in immediate suspension or termination of access to the Services without notice.
3. One-Time Purchases
One-time purchases, including but not limited to security scans, assessments, reports, audits, monitoring snapshots, and cybersecurity analysis products, become non-refundable once any report, result, assessment, analysis, or deliverable has been generated or made available to the customer.
Refund requests submitted prior to report generation may be reviewed on a case-by-case basis at the sole discretion of War Drum Labs, LLC.
4. Case-by-Case Refund Consideration
War Drum Labs, LLC may, at its sole discretion, consider refund requests under limited circumstances.
Submission of a refund request does not guarantee approval.
Approved refunds, if any, may be granted in whole or in part solely at the discretion of War Drum Labs, LLC.
5. Non-Refundable Circumstances
Refunds will generally not be provided for circumstances including, but not limited to:
- DNS propagation delays
- Third-party outages or provider failures
- Customer configuration errors
- Unsupported environments or unsupported infrastructure
- Failure to follow documentation or setup instructions
- Abandoned implementations or deployments
- Customer-side firewall, hosting, CDN, DNS, or email configuration issues
- False positives or incomplete scan visibility
- Service interruptions caused by upstream vendors or providers
- Customer dissatisfaction arising from scan findings or recommendations
- Failure to achieve regulatory, insurance, legal, or compliance outcomes
- Misunderstanding of product capabilities or limitations
6. Informational Nature of Services
All reports, findings, alerts, scans, assessments, recommendations, scores, and other outputs generated by the Services are provided for informational purposes only.
War Drum Labs, LLC does not guarantee:
- security
- compliance
- regulatory approval
- insurability
- vulnerability elimination
- uninterrupted operation
- threat prevention
- complete visibility into customer systems
- detection of all vulnerabilities, threats, exposures, or risks
Customers acknowledge that automated cybersecurity analysis has inherent limitations and may not identify all vulnerabilities, risks, or security issues.
Customers remain solely responsible for evaluating and acting upon any information provided through the Services.
No report, scan, finding, or recommendation should be interpreted as legal advice, compliance certification, insurance approval, or a guarantee of security posture.
7. Service Availability
War Drum Labs, LLC does not guarantee uninterrupted availability of the Services.
The Services may become temporarily unavailable due to:
- scheduled maintenance
- emergency maintenance
- infrastructure failures
- upstream provider outages
- third-party dependency failures
- software defects
- internet connectivity issues
- denial-of-service attacks
- security incidents
- force majeure events
Maintenance windows may occur with or without advance notice.
8. Sensitive Information
Reports and outputs generated by the Services may contain sensitive cybersecurity-related information, including but not limited to infrastructure details, domain information, vulnerability findings, configuration details, exposed services, or security recommendations.
Customers are solely responsible for determining how such information is stored, distributed, shared, or disclosed.
War Drum Labs, LLC assumes no responsibility for customer distribution, disclosure, publication, or handling of generated reports or data.
9. International Customers
The Services are intended primarily for business customers located within the United States; however, international customers may access or purchase the Services where permitted by applicable law.
Customers are responsible for complying with all local laws, regulations, restrictions, and requirements applicable to their jurisdiction.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact War Drum Labs, LLC before initiating any chargeback or payment dispute.
War Drum Labs, LLC reserves the right to suspend or terminate Services, accounts, subscriptions, or access associated with disputed or reversed transactions.
11. Policy Changes
War Drum Labs, LLC reserves the right to modify or update this Policy at any time without prior notice.
Updated versions will be posted on the applicable website or service portal. Continued use of the Services after changes become effective constitutes acceptance of the revised Policy.
12. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict-of-law principles.
Any dispute arising from or relating to the Services, this Policy, or any transaction with War Drum Labs, LLC shall be subject to the exclusive jurisdiction of the appropriate courts located within the State of Arizona.
13. Contact Information
Questions regarding this Policy may be directed to:
War Drum Labs, LLC